Refund policy

Refund & Return Policy

At Vet Culture Co., each item is crafted, packed, and shipped with care, because I know what it is like to wait for something that matters.

If something is not right, I will make it right. Here is how it works.

📦 Stickers, Cards, Pens, and Other Stocked Items

Because most of my items are handmade or made in small runs, I do not accept returns or exchanges unless the item is defective or was damaged in shipping.

If your item arrived damaged or incorrect, email me at hello@vetcultureco.com within 7 days of delivery with a description and a photo. I will send a replacement or issue a refund where appropriate.

👕 Apparel & Bags (made to order)

Sweatshirts and totes are printed for your specific order at a separate facility, so they follow their own rules:

  • Damaged or misprinted items are replaced free within 30 days of delivery. Email me at hello@vetcultureco.com with a photo and I will get a replacement moving.
  • Size exchanges are not available. There is no shelf stock to swap against. Check the size chart on the product page before you order, and if you are between two sizes, email me and I will help you pick.
  • Change-of-mind returns are not accepted on made-to-order items.

🎨 Custom Orders

Custom designs, including bulk orders, clinic-specific artwork, and commissioned items, are non-refundable once design work has begun. Each quote includes a non-refundable design fee. Full payment is required before custom orders ship.

💳 Refunds (if applicable)

Approved refunds will be processed back to your original method of payment within 3 to 5 business days. You will receive an email confirmation once the refund is issued.

📬 Lost or Delayed Packages

Please allow up to 7 business days after shipping for your order to arrive. Bundles, apparel, and larger orders ship with tracking. Small sticker and flat-mail orders may go out via USPS First Class Mail without tracking.

If your tracking shows the package as delivered but you have not received it, contact your local post office first. If you still need help, I am happy to assist.

📨 Questions?

Reach out any time at hello@vetcultureco.com and I will respond as quickly as possible. I am here to help.